General Information & Helpdesk
Contacts and Responsibilities. IT User Account Applications. The Service Desk Ticket System.
Personal Computers
Personal computer (PC) standard configurations. Initial PC configuration and delivery. PC problem management and support (hardware and software). PC firmware management. PC redemption. PC refurbishment. Public workstation management. [log-in required]
Core IT Services
Identity management (user accounts and groups), print management: central print queues, printers, plotter, scanner & fax devices. Technical evaluation of IT procurements. Project server hosting. General server management. Software evaluation and software provisioning. Tools for software project management. IT consulting & IT security.
Computer Networks & Communication Services
Internet Connectivity / Capacity, Local Area Networks, Wireless Networks (WiFi), E-mail, Web Portals and Web Content Management, Video- and Webconferencing, Internet Filetransfer for Project Groups, Remote Access.
Storage & Data Management
Home and project file systems. Backup and archiving. Publication archives. Database applications (scientific metadata, 3rd party projects, etc.).
High Performance Computing
Procurement and operation of high performance computing clusters for computational intensive numerical simulations. Batch queue and job scheduler management. HPC programming support.
