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IT-Services

The IT-Services group designs, builds and maintains the computer based infrastructure of the institute. Most importantly the group provides the technological platform for high performance scientific computing – the support and resources required for the development of numerical models, the execution of simulation experiments, the utilization of computer networks and the management of large and complex scientific data-sets for scientists employed by the institute and cooperation partners.

Overview

General Information & Helpdesk

Contacts and Responsibilities. IT User Account Applications. The Service Desk Ticket System.

Personal Computers

Personal computer (PC) standard configurations. Initial PC configuration and delivery. PC problem management and support (hardware and software). PC firmware management. PC redemption. PC refurbishment. Public workstation management. [log-in required]

Core IT Services

Identity management (user accounts and groups), print management: central print queues, printers, plotter, scanner & fax devices. Technical evaluation of IT procurements. Project server hosting. General server management. Software evaluation and software provisioning. Tools for software project management. IT consulting & IT security.

Computer Networks & Communication Services

Internet Connectivity / Capacity, Local Area Networks, Wireless Networks (WiFi), E-mail, Web Portals and Web Content Management, Video- and Webconferencing, Internet Filetransfer for Project Groups, Remote Access.

Storage & Data Management

Home and project file systems. Backup and archiving. Publication archives. Database applications (scientific metadata, 3rd party projects, etc.).

High Performance Computing

Procurement and operation of high performance computing clusters for computational intensive numerical simulations. Batch queue and job scheduler management. HPC programming support.

Miscellaneous

IT services for partners. Presentation facilities. Professional training.