General Information & Helpdesk

Contacts and Responsibilities. IT User Account Applications. The Service Desk Ticket System.


E-mail service addresses. Members of IT staff and their times of absence. Service hours are weekdays between 9:00 a.m. and 5:00 p.m. with a core-time from 09:30 a.m. to 03:30 p.m.
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User Account Registration

Application form for the registration of new IT user accounts [log-in required].
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User Account Deregistration

A PIK IT user account will be deregistered and all data belonging to this account will be deleted after an employment contract or guest agreement is terminated. This section shall support employees to assess which data and services will be affected by the account deregistration process [log-in required].
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Ticket System

IT related incidents and service requests shall be filed via the interactive web application which is available on the Intranet [log-in required].
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