Contacts and responsibilities. IT user account applications. The service desk ticket system.
PC standard configurations. Initial PC configuration and delivery. PC problem management and support (hardware and software). PC firmware management. PC redemption. PC refurbishment. Public workstation management. [log-in required]
Document management: central print queues, printers, plotter, scanner & fax devices. Technical evaluation of IT procurements. Project server hosting. General server management. Software evaluation and software provisioning. Tools for software project management. IT consulting & IT security.
Internet connectivity. E-mail services. Video- and webconferencing. Webservices. Access to local area networks (LAN) and wireless LAN/WiFi. Remote access.
Home and project file systems. Backup and archiving. Publication archives. Database applications (scientific metadata, 3rd party projects, etc.).
Procurement and operation of high performance computing clusters for computational intensive numerical simulations. Batch queue and job scheduler management. HPC programming support.
IT services for partners. Presentation facilities. Professional training.